Order Processing

How do I send orders to RSVP?
Electronically, by Fax, e-mail or via XML.

What is XML?
XML is a programming language that enables you to send orders to RSVP directly from your order production or case management system. Click here for more information.

How do I receive order status information?
We communicate with you as we encounter events and milestones during order processing. We can relay order status information via e-mail or by Fax, depending on your preference. You can also log on via this Web site to view order status at any time.

What reports do you produce that show order status?
We make available listings of all active and closed orders. You can view these at any time by logging in to this Web site and viewing order reports.

How quickly can you get me a gross publication quote?
It varies depending on the publisher. We will forward you the publication quote within 24 hours of when we receive it, provided you're an East Coast customer that is registered to receive our automated gross pub quote (GPQ) reports. We also make this information available to customers on our Web site.

How quickly can you confirm that a publication order has been received?
If your account is set up to receive automated reports, we can send you a daily report that shows confirmations we received the previous day. We can also send individual report confirmations as we receive them.

Do you review pre-production proofs?
Unless we're very close to deadline we forward pre-production proofs to you for review and approval. We send digital files of notices to publishers, which enables them to simply cut-and-paste to create the notice, so corrections to proofs are seldom needed.

How do you process affidavits and tear sheets?
That depends on you preference. Some customers want affidavits and tear sheets sent directly to them, so we instruct publishers accordingly. Others ask that we process them, in which case we forward every Monday, Wednesday and Friday via overnight mail the tear sheets and affidavits that we receive. We handle affidavits for our West Coast customers, who can choose to have RSVP hold them in the case file, FTP them to the customer or forward them by postal mail.

Do you verify the first run of publication?
We confirm every ad has been received by assigned publications. In some states we verify first run in all cases. In Massachusetts we verify every run.

Do you provide any reports on a daily basis?
We provide an Order Received report that lists orders we received the previous day. We also transmit a Gross Pub Quote nightly to East Coast customers listing quotes we received the previous day. We can also develop custom reports; contact your Account Manager for more information.

Publication Selection

How do I select newspapers for publishing legal notices?
Tell us what you want via Email or Fax, or call your Regional Manager. If you are an RSVP customer with a login and password you can use our newspaper scheduling utility, which is located in the customer login section of this web site.

Contact your Account Manager for more answers to your publication questions.

Communicating Sale Instructions and Results

How do I convey sales instructions?
You can communicate sale instructions by XML, e-mail or by Fax. We will explain the information we need when we establish your account.

When and how do I get the results of foreclosure sales?
We will update you as soon as we receive the sales results. Depending on your preference, we can send you sales results by XML, e-mail or by FAX.

How do I postpone a trustee sale?
You can request a postponement via XML, e-mail or by Fax. Include the TS number, the RSVP file number (if available), the borrower name, the postponement date and the reason you are postponing the trustee sale. Guidelines for postponement are guided by regulations governing trustee sales in the states where we are conducting the sale.

How long can I postpone a sale?
That depends upon the state in which the sale is to be conducted. Contact our Sale Desk Manager at 800.995.2616 for more information.

Communicating Cancellation of a File

How do I cancel a publication order?
Cancellation lead times vary by state and the specifics of your file. Submit your cancellation notice via XML, e-mail or Fax and include the TS number, the RSVP file number (if available) and cancellation instructions. Orders can be cancelled at any time but you may incur charges depending on where we are in the order process.

When will I know my final charges for a cancelled file?
Final charges are calculated following your cancellation. If there are third-party vendors involved, it may take from 24 to 48 hours to calculate final charges.

Billing

When and how do you bill?
We issue invoices the day following the final publication run. We also issue a monthly statement that includes all invoices for that month. At your option, you can choose to receive these by postal mail or e-mail, and you can choose to pay by invoice or by statement. If you have more questions, please contact our Accounting Department at 925.603.1022.

Can we receive invoices electronically?
Yes, we have a billing system that employs Microsoft Great Plains SQL technology, which means we can integrate with most accounting systems. Please contact your Account Manager to learn more.

Technical Issues

Do you integrate with third-party processing systems?
Yes. Customers can connect using RapidConnect, our proprietary XML-based solution integrating your platform with ours. In addition, we are also directly integrated with several third-party platforms, including CaseAware, NetDirector and FSI. Contact your Account Manager for more information.

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